1.Q. Are the products that you sell on the website authentic?
A. YES! - Every pair of shoes sold at retrofootwear.co.uk is 100% Authentic and from Original Manufacturers supply. We guarantee that they are authentic, or you get your money back. It’s that simple. We don't sell or promote the sale of "fakes", "variants" or "knockoffs". All of our items are shipped in the original box and will include tags/labels. Please be assured that you are shopping for an authentic pair of shoes! 2.Q. What Payment options does retrofootwear.co.uk offer?
A. We offer several payment options when you make your purchase at retrofootwear.co.uk. we offer Credit Card – All Master Card, Visa and JCB credit cards are run through our secure Authorize.net payment gateway via Retro Footwear UK Store. Your information is always secure when shopping at Retro Footwear UK Store. 3.Q. Does my shipping address have to match my billing address?
A. For security purposes, we only offer shipping to the billing address of your credit card. We apologize for any inconvenience this may cause. 4.Q. I did not receive a confirmation email after the order is placed.
A. confirmation email will be sent to the email address that you provided us during checkout. If you did not get your confirmation, please check spam folders or junk mail folders to ensure that the email was not directed there. If an incorrect email address was entered or you still don’t have your confirmation, please contact us through our website. 5.Q. How long will it take for the order to ship after the order is placed?
A. Orders are processed within 1-3 business days after you place your order. If you choose our Free Shipping option, it may take up to 5-7 business days for delivery depending on your location. If you choose an expedited service, the processing time still may apply, however the time frame for delivery will be guaranteed. Please note: For security purposes, expedited orders require signature confirmation for delivery. 6.Q. My package was lost by the shipping carrier. What should I do?
A. If your package is lost or is showing delivery and you did not receive it, please contact us
through the website. Please indicate your name and order number in the inquiry form and we will then contact UPS/USPS to start a tracer investigation. Please note the investigation can take up to 10 business days with UPS and up to 30 days for USPS. When the investigation is completed and the package is declared as lost, we will issue a refund or exchange of the item.